Effective Date: January 1, 2024
Last Updated: January 1, 2024
1. Priority Date Hold Policy
Priority Date Hold — $35
The $35 Priority Date Hold is applied toward the final service total and does not automatically confirm an appointment. Subject to availability. Fully refunded if ZapMan cannot provide service within three days of the preferred date. Fully refunded when canceled at least 24 hours before the confirmed appointment. Cancellations under 24 hours retain the $35 as ZapMan service credit for 30 days. Payments are completed through authorized third-party payment pages, which may include Square or Stripe. ZapMan Services does not store customer card numbers.
Hold Terms:
- Hold Amount: $35, applied toward the final service total
- Availability: Subject to availability; does not automatically confirm an appointment
- Unserviceable Refund: Fully refunded if ZapMan cannot provide service within three days of the preferred date
- 24-Hour Cancellation: Fully refunded when canceled at least 24 hours before the confirmed appointment
- Under 24-Hour Cancellation: The $35 is retained as ZapMan service credit, valid for 30 days
2. Cancellation Timeframes
24+ Hours Notice
- Full refund of the $35 Priority Date Hold
- No cancellation penalty
- Easy rescheduling available
Under 24 Hours
- $35 retained as ZapMan service credit
- Credit valid for 30 days
- Can be applied to a future service
ZapMan-Initiated Cancellations
- Full refund issued if ZapMan cannot provide service within three days of the preferred date
- Priority rebooking offered at no additional hold charge
3. Rescheduling Policy
- Free Rescheduling: Available with 24+ hours notice
- Short Notice Rescheduling: Subject to availability; hold fee may be retained as credit
- Weather/Emergency Rescheduling: No penalty; full refund or free rescheduling
- Our Cancellations: Full refund and priority rebooking if we need to cancel
4. Service Refunds
Full Service Refunds:
- Service not performed due to our inability to complete the work
- Major service defects reported within 24 hours
- Safety concerns preventing service completion
Partial Refunds:
- Service partially completed due to unforeseen circumstances
- Customer satisfaction issues resolved through partial credit
- Material costs refunded if materials not used
No Refunds:
- Services completed as agreed
- Customer changes mind after service completion
- Issues caused by customer's failure to disclose relevant information
- Normal wear and tear or pre-existing conditions
5. Credit Terms
- Validity Period: Service credits are valid for 30 days from issue date
- Transferability: Credits are non-transferable and tied to the customer account
- Application: Credits automatically apply to future invoices
- Expiration: Unused credits expire after 30 days with no extension
6. Refund Processing
- Processing Time: Refunds processed within 3–5 business days
- Method: Refunds issued to the original payment method
- Online Payments: Refunds for payments made through authorized third-party payment pages (such as Square or Stripe) may take 5–10 business days to appear depending on the processor
- Cash/Check: Refunds issued by check within 7 business days
7. How to Cancel or Request Refund
Required Information:
- Your name and contact information
- Service date and type
- Reason for cancellation or refund request
- Preferred resolution (refund, credit, or reschedule)
8. Dispute Resolution
If you're not satisfied with our refund decision, please contact us directly to discuss your concerns. We're committed to fair resolution of all customer issues and will work with you to find an appropriate solution.